If your language isn’t listed at /support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. Sign in and visit /support to see your language options. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. How to receive support in your preferred languageĪll Dropbox customers have access to support in English. Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week.Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday).Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.
If you would like to submit a data access request, please contact us at with the words "Data Access Request" in the subject or body of your message. Privacy information and data access requests If you're not able to sign in, use the Forgot password link at that page - this won't affect your Dropbox sign-in credentials in any way. If you've communicated with the Dropbox technical support team, you can sign in to our customer service portal to get a record of your communications with us. You can also view the IP addresses of connected sessions, computers, and mobile devices, as well as apps connected to your account, from the security page. Accessing account and hardware informationįor information beyond the files that you store on Dropbox, you can sign in to the website and go to your account page to see account information like the name and email address for your account. If you have selective sync enabled for any folders, you can edit your selective sync settings to download those files to your computer as well. If you don't, you can link a new computer to download all of your files. If you have the Dropbox desktop app linked to your account then all of your files are already on your computer.
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